1. General Provisions
PTSK Co., Ltd. (referred to as “the Company” or “We”) complies with
the regulations on personal information protection under the “Act on
Promotion of Information and Communications Network Utilization and
Information Protection, Etc.” and has established a “Privacy Policy”
to protect user rights. Our Privacy Policy is composed as follows.
2. Consent for Personal Information Collection
(1) 'Personal information' includes data collected during membership
registration, service applications, events, etc., such as name, ID
number, phone number, and other identifying information.
(2)
When registering online as members to access the Company's content,
clicking the consent button for the Privacy Policy is considered as
agreeing to the collection of personal information for utilizing the
services provided by the Company.
(3) To ensure smooth
customer consultation and provide various services, we collect the
information listed in Article 3, Paragraph 1, 'Personal Information
Items,' at the time of initial membership registration.
(4)
We collect and utilize the personal information provided by members
solely for the intended purposes, ensuring the prevention of
information leakage. Any changes in the purpose and usage of members'
personal information will require prior consent. However, exceptions
may apply in cases necessary for service-related fee settlements.
3. Personal Information and Collection Method
We collect essential personal information relevant to user service
usage.
(1) Personal Information Collection Items
①
Membership Registration:
- Name, ID, password, email,
address, phone number
② SNS Registration:
-
Facebook: Email, profile (picture, name), friend list
-
KakaoTalk: Profile (picture, nickname)
- Naver: Email
③ Non-member Service Reservation:
- User name, birthdate,
gender, phone number, verification code, email
④ Customer
Inquiry, Event Participation:
- Name, email, contact number
(2) Personal Information Collection Method
The company
collects personal information through:
- Website, forms,
fax, phone, online consultation, email, event participation, delivery
requests
- Provision from partners
4. Personal Information Collection Purpose
(1) We collect personal information for specific purposes and do not
disclose it to others, except as required by regulations on sharing
personal information (excluding purposes other than intended use) or
providing it to third parties.
- Contract formation for
service provision (identity verification and consent confirmation)
and identity verification for handling service-related complaints,
preparing for litigation or disputes (complaint reporting, etc.), and
real-name verification through credit rating agencies.
-
Service usage confirmation, notifications, user intent verification,
complaint handling, latest information on new services, products,
events, and other news, service updates, and product/event
notifications.
- Payment of service fees, settlements,
collection of overdue charges, customer consultation records,
post-event measures, invoicing, securing accurate delivery addresses
for product shipments, etc.
- Verification of identity may
be necessary to protect the rights of members or resolve disputes
between members and the company.
- In cases requiring
consent or approval from a legal representative for legal actions by
minors, proof of such consent or approval may be provided through a
consent document.
- Monitoring web access frequency,
cooperating with judicial authorities for communication record
verification, preventing misuse, preserving records for dispute
resolution, handling complaints and grievances.
- Analyzing
personal information databases to enhance service planning and
provision, utilizing data for personalized services.
(2)
Personal information may be requested for surveys, statistics, event
prizes, and other purposes. However, no sensitive personal
information violating basic rights will be requested or used for
other purposes.
(3) Consent for changes in purposes and
items of personal information collection and use will be obtained via
websites, documents, phone, or email.
5. Personal Information Collection through Cookies
- Cookies: They are small pieces of information sent by websites to a
user's browser to store basic settings. When users access a website,
the service provider's computer reads the cookies in their browser
and provides services without requiring additional input, such as
their name. Cookies can identify a user's computer but not the user
personally.
- Users have the choice regarding cookies and
can adjust the web browser options under [Tools] > [Internet Options]
to either allow all cookies, receive confirmation when cookies are
stored, or refuse the storage of all cookies. However, refusing all
cookies may result in the inability to receive services from the
company's websites.
- Besides the above, we may
automatically collect and generate information like IP addresses,
cookies, visit timestamps, and service usage records when members
utilize our various services. The collected information helps
determine user scale, including web usage frequency and total number
of users, by assigning unique cookies to users' browsers, for both
members and non-members. Furthermore, by utilizing cookies to
understand your visit and usage patterns, we can create and provide
more convenient and beneficial services.
6. Access, Modification, and Deletion of Personal
Information
(1) Members can access, modify, or withdraw their registered personal
information at any time. To access or modify personal information,
members can click on the corresponding menu (My Page after logging
in) on the website for direct access, modification, or withdrawal.
(2) When a member requests corrections or deletions of their personal
information, the company will confirm their identity and take
necessary actions before notifying the results.
(3) For
other inquiries related to personal information, please contact us at
cs@datapang.com. We will respond via wireless or email after
verifying the details.
(4) The scope of personal information
that the company can provide to members is limited to the information
provided during the membership application. Personal information not
specified can be provided only after the member visits in person and
verifies their identity.
(5) Access and modification of
personal information of children under 14 years of age can be done
based on the request and verification of either the child or the
legal guardian. The legal guardian must provide evidence of their
identity and proof of being the legal guardian to the company.
7. Personal Information Retention and Disposal
(1) The company retains the member's personal information during
service usage until the purposes for collection or provision are
achieved, following these disposal guidelines:
- Membership
registration information: Upon member withdrawal or expulsion.
- Payment information: Upon completion of payment for services.
- Delivery information of (event) products: Upon delivery or
completion of the service and personal verification.
(2) For
membership registration information, the re-registration and complete
deletion of personal information are executed after a grace period of
14 days to prevent identity theft and related criminal activities.
Withdrawal cancellation can be requested within 14 days on the
website.
(3) However, certain records are retained based on
relevant laws:
- Fraudulent use records (Retention reason:
prevention, Retention period: 1 year)
- Contract or
subscription withdrawal records: 5 years
- Payment and
supply records: 5 years
- Consumer complaint or dispute
resolution records: 3 years
- Advertising records: 6 months
- Identity verification records (Retention reason: law, Retention
period: 6 months)
- Visitation records (telecommunication
evidence) (Retention reason: law, Retention period: 3 months)
(4) With member consent, access to and verification of transaction
information are facilitated upon request.
8. Personal Information Provision (Unauthorized Use) and
Sharing
(1) The company generally does not disclose personal information to
others or other entities. However, exceptions may apply if you have
given consent for disclosure or if there is sufficient justification
to disclose personal information for legal measures against
individuals who have caused harm or violated social norms by
breaching the terms of service.
(2) We use the member's
personal information within the scope notified in the "Purpose of
Collection and Use of Personal Information" and do not exceed or
provide it to others or other companies/organizations. However, we
may provide some of the member's personal information, collected in
accordance with the privacy policy within the minimum necessary
scope, to affiliated partners to provide real-name verification
services and deliver services relevant to the members. In such cases,
we follow the procedure to obtain consent for information collection
or provision, and if the member does not consent, we do not collect
additional information or share it with business partners.
(3) The company adheres to the specified scope in this privacy policy
and does not provide members' personal information to others or
companies, except in cases of member consent or under specific
circumstances outlined in Article 8, Paragraph 1:
- When
legal measures and requests from government agencies are necessary
due to violations of the company's terms, policies, or rules.
- When requested by investigative agencies for legal investigations.
- When required for fee settlement related to service provision.
- When providing information to entrusted agencies for events and
prizes, with clear notification to members.
- When sharing
unidentifiable information with affiliated partners for statistical
analysis and market research.
- When complying with requests
from relevant laws and procedures, such as the Act on Real Name
Financial Transactions, the Act on Use and Protection of Credit
Information, and others.
(4) To provide improved services,
if the company needs to share members' personal information with
third parties, such as other companies, prior notification and
consent will be obtained from the members. Information that members
do not consent to will not be shared or provided to third parties.
Notification and consent methods include posting notices on the
homepage for at least 7 days in advance, as well as individual
notifications through email or other channels, such as the homepage,
written documents, telephone, or email.
9. Technical/Managerial Measures for Personal Information
Protection
To safeguard members' personal information from loss, theft, leakage,
alteration, or damage, the company implements the following measures:
(1) Member’s personal information is safeguarded by passwords. Only
the account holder has access to the password for verifying and
modifying their personal information.
(2) We prioritize
preventing the unauthorized disclosure or alteration of members'
personal information due to hacking, computer viruses, and similar
threats. We regularly back up data to protect against information
loss, and we utilize up-to-date antivirus programs to ensure secure
transmission of users' personal information. Our antivirus programs
are regularly updated and maintained.
(3) To safeguard
members' personal information due to hacking or other unauthorized
access, the company utilizes intrusion prevention systems to block
external attacks and intrusions. Each server is equipped with
intrusion detection systems to control unauthorized access and backup
systems and data to prepare for potential damage to members' personal
information.
(4) We designate specific employees responsible
for handling personal information and strictly limit the scope of
employees who can access such information. We emphasize compliance
with our privacy policy by providing security training to those
handling personal information.
(5) Each member is
responsible for appropriately managing their own account (ID) and
password to protect their personal information.
(6) The
company never directly asks members about their passwords through any
means, so it is important to be cautious and prevent password leakage
to others.
(7) The company is not liable for any damage to
information or disputes caused by unforeseen incidents resulting from
inherent network risks, without any intentional or negligent actions
on the part of the company.
10. Personal Information Retention Policy
(1) Personal information of non-users who have not used the service
for a long period (over 1 year) is stored separately for protection.
(2) Non-use period is calculated based on login and contact dates
with customer support staff, and their information is kept separate,
stored, and managed for the duration defined by applicable laws.
(3) Notice of Personal Information Separation/Storage to Non-Users is
sent via email or other means, prior to the deadline of 1 month.
(4) The separated and stored personal information of non-users is
retained for a certain period in accordance with relevant laws and is
destroyed after the expiration of that period. Undestroyed personal
information will be provided again to the user upon resumption of
service at their request. However, if there is no service usage
(contract) within 1 year after providing personal information for
service inquiries, the provided personal information will be
immediately destroyed.
11. Personal Information Outsourcing
The company may outsource the processing of members' personal
information to external parties for the purpose of improving
services.
(1) When outsourcing the processing of personal
information, the company will inform the members in advance.
(2) When outsourcing the processing of personal information, the
company establishes clear contractual provisions, including
obligations for technical and administrative protection, compliance
with privacy instructions, confidentiality of personal information,
prohibition of third-party disclosure, and responsibility in case of
incidents, to ensure the protection of members' rights.
12. Under 14 Years Old Personal Information Protection
(1) When collecting personal information of children under 14 years
old, we obtain consent from their legal guardian. During this
process, we may request the legal guardian's name, contact
information, and resident registration number. The collected
information will not be used or disclosed to third parties for
purposes other than verifying the legal guardian's consent.
(2) The consent form from the legal guardian (parents) is used for
dispute resolution purposes in the event of issues related to
contracts, cancellations, and payment for services or content
provided by the company, involving minors.
(3) The legal
guardian (parents) of children under 14 years old may request access,
correction, or withdrawal of consent regarding the child's personal
information, and the company will take necessary measures in response
to such requests.
13. Feedback and Complaint Handling
(1) We have established a channel where members can express their
opinions and complaints regarding privacy protection. If you have any
concerns related to personal information, please provide your
feedback to our Privacy Manager, and we will promptly address and
inform you of the results.
(2) We value members' opinions
and believe that they have the right to receive sincere responses to
their inquiries.
(3) We will diligently respond to
consultations via email, fax, or phone within 24 hours of receiving
them, excluding working hours after business hours or holidays as a
general principle. The current operating status and contact
information for customer support are as follows:
- Working
Hours: Weekdays 10:00 AM to 6:00 PM (Closed on Saturdays, Sundays,
and holidays)
- Phone: 1566-1812 (South Korea)
-
Fax: 02-564-6800
- Other inquiries: Website > Customer
Support > 1:1 consultation for sending inquiries.
If you
need assistance regarding personal information, you can also file
complaints and inquiries through the following organizations operated
under the Korea Internet & Security Agency (KISA), a subsidiary of
the Ministry of Science and ICT.
- Personal Information
Infringement Report Center: http://privacy.kisa.or.kr / (dial 118
without area code)
- Personal Information Dispute Resolution
Committee: http://www.kopico.or.kr/ / 1833-6972
- Cyber
Investigation Department, Supreme Prosecutors' Office:
http://www.spo.go.kr / (dial 1301 without area code)
- Cyber
Safety Bureau, National Police Agency:
http://cyberbureau.police.go.kr / (dial 182 without area code)
14. Privacy Management Officer and Contact Person
The company strives to ensure the safe use of members' personal
information. The personal information management officer assumes full
responsibility for incidents or issues that violate the mentioned
matters in managing and protecting personal information. The company
has designated personnel to handle opinions and complaints about
personal information. The contact details are as follows:
Privacy Protection Officer and Contact Person:
Name: Chang
Han Lee
Department/Position: Marketing / Director
E-Mail: andyhan@ptsk.co.kr
Phone Number: 1566-1812
15. Youth Protection Policy
(1) We will make every effort to protect minors from various harmful
materials in accordance with the Youth Protection Act.
(2)
We strictly enforce sanctions against unethical and antisocial
behaviors, including harmful information that hinders the healthy
development of youth.
(3) Children under the age of 14 must
not send their personal information to others without permission, and
they must obtain parental consent before sending it.
(4) We
do not share information of children under 14 with others or
companies, and we do not send them any promotional emails.
(5) The legal guardian of a child under 14 can request to access,
correct, or withdraw consent for the child's personal information,
and the company will promptly address such requests.
16. Obligation to Notify
This Privacy Policy was enacted on May 1, 2023. Changes to the
policy, including additions, deletions, or modifications, will be
announced at least 7 days prior to implementation through the
homepage notice section.
Privacy Policy Announcement Date:
2023.05.01
Privacy Policy Effective Date: 2023.05.01